We ship freshly roasted coffee within 1-2 business days. Once your order has been fulfilled by us and the shipping carrier has possession, it is out of our hands. The risk of loss passes to you once we have delivered your item(s) to the shipping carrier. We are not responsible for any shipping delays or problems once your order has been shipped. If you do have any problems (i.e, your package is said to have been delivered, but it is not there) please reach out to the carrier directly. We will always provide you with a tracking number for your order.
Due to health and safety concerns regarding perishable items there are no returns or exchanges on coffee or tea.
Returns or exchanges on unused items within 14 days will be accepted. Customer responsible for shipping cost on return or exchange.
We do not keep large stock of all items and will do our best to accommodate the exchange. If the item is no longer available, we will recommend a similar item or honor a refund in the same form of payment.
ONLINE RETURNS AND EXCHANGES MUST BE DONE ONLINE AND NOT RETURNED IN THE CAFES.
If there is an error in your online order, please contact us at firstname.lastname@example.org and we will gladly correct it.