The Health Inspector just showed up!

The Health Inspector just showed up!

“The Health Inspector just showed up!” There is a rush of customers in the cafe; a newly trained barista is on bar; the bathroom is out of toilet paper AND the health inspector just walked in. If this has not happened to you and you own or manage a cafe,...
Coffee Culture on the Mountainside

Coffee Culture on the Mountainside

Our coffee ambassador When Emeran and I visited La Voz Coffee Cooperativa along the shore of Lake Atitlan in Guatemala, we had the privilege of being guided up the Nariz mountainside by a coffee farmer named Erwin. Erwin was the type of person who can bridge cultures....
Case Study 1: La Voz Cooperativa

Case Study 1: La Voz Cooperativa

We are back from our origin trip and cannot wait to share information about the coffee growers we met in Guatemala and Honduras. This case study focuses on La Voz Cooperativa, a Guatemalan co-op which was almost destroyed by corruption ten years ago, but has...
TDS Relates to Quality in Coffee

TDS Relates to Quality in Coffee

TDS (total dissolved solids) has been a litmus test for coffee brewing for decades. The Coffee Brewing Handbook is still the recommended guide. However, it is seldom used on the ground level in cafe/restaurant settings (pun intended). TDS is a direct correlation...
Coffee Bean Flour {Treat yourself}

Coffee Bean Flour {Treat yourself}

Something green is cooking at A&E Coffee beans? Well, yes.  Always. Right now I’m referring to coffee beans that are left a little more green and then used in baking. Dan Perlman, a Brandeis professor, recently discovered a way to use lightly roasted coffee beans...
Cafe Make-Over

Cafe Make-Over

Our Amherst cafe is getting a make-over in the near future. We have morphed our space many times over the years and we are about to update again. This time, we are focusing mainly on the sitting area, which we lovingly call the Sun Porch. Quality Customer Service in...
Raising a Quality Employee

Raising a Quality Employee

This is my son, Coulter Shaw Langmaid. He is 12 and in 7th grade. Coult is a great kid, and that is a completely unbiased assessment. Just ask any teacher. He has his moments, as we all do, but in general, he has been easy to raise. Let me preface by saying that is...
Specials for February at A&E

Specials for February at A&E

The key words this month are floral and spice. What is the best way to deal with the winter doldrums? Spice it up! What is the best way to dream of springtime? Bring in the rose and lavender. We are not messing around with these specials. Come by our Manchester or...
Coffee Acid: Friend or Foe?

Coffee Acid: Friend or Foe?

I see many customers come into the café requesting a coffee with low acidity. It is clear that coffee acid can upset people’s stomachs, producing symptoms like acid reflux. For years we have recommended our Kona, with its perceptibly smooth lack of acidity to people...
Nurture: One Word Resolution for 2016

Nurture: One Word Resolution for 2016

One Little Word is an idea inspired by Ali Edwards. Several years ago, she came up with a idea to use one word as a resolution. The simpler the goal, the easier to remember and follow through. I came across this concept via my cousin, Kia Bondurant. She is a...
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